Pure Radiance Advanced Skin Care
To Our Valued Guests
Your appointments are very important to all members of our team at Pure Radiance Advanced Skin Care. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24-hour notice for adjustments to your appointments and for cancellations.
Cancellation Policy
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services. We ask that all new and current clients supply a credit card to have on file. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you:
Notification given at least 24 hours prior to your appointment will receive no charges.
Notification given less than 24 hours prior to appointment time will result in a 50% service charge.
Failure to show up for your appointment will result in a 100% charge of the reserved service amount.
All Permanent Makeup and Medical Spa treatments require a $100 non-refundable deposit at the time of booking. Your deposit will go toward your scheduled appointment.
ARRIVAL TIME
Please arrive 15 minutes prior to your scheduled appointment time to complete paperwork so that your treatment can start promptly.
LATE ARRIVALS
We cannot guarantee appointments for late arrivals. If you arrive 20 minutes late or more for your appointment you will be charged the full amount and will be given a shortened service. If you choose to reschedule you will be charged a service fee of 50% of the cost of the service.
PRICES & GRATUITIES
Published prices do not include sales tax or gratuity. Gratuities are always appreciated, never expected. It is customary to include a 15 – 20% gratuity (based on non-discounted rates).
For your convenience, we accept Mastercard, Visa, American Express, Discover, cash, and checks. Prices are subject to change without notice.
Chemotherapy Patients
Any patient that has received Chemotherapy or Radiation MUST be cleared by their Oncologist before any services can be done. The massage board of NM states they must be free and clear for 12 months before it is safe for both patient and therapist.
Cell Phones
Out of respect for other clients receiving services please refrain from using cellular devices in the spa and silence your ringtones. Pure Radiance Advanced Skin Care is a no cell phone zone.
Return/Refund Policy
Pure Radiance Advanced Skin Care’s intent is for each client to be 100% satisfied with our services and products. Returns and refunds are limited to the following situations:
We will gladly exchange unused products if you return the product with a receipt within 7 days of purchase. Products can only be exchanged if unused and in their original packaging. In the event of dissatisfaction with a product that has been used, we reserve the right to honor an exchange on a case-by-case basis.
For online order returns, shipping charges will not be refunded. It is your responsibility to pay and arrange for shipping the product back to us if you are exchanging an online purchase.
Gift card orders are not exchangeable nor refundable.
The results of any service, including but not limited to permanent cosmetics, cannot be guaranteed. As such, whether or not a client is satisfied with the outcome, there will be no refunds.
